UpVPN - Service unable to create new VPN sessions – Incident details

All systems operational

Show current status

Service unable to create new VPN sessions

ResolvedPartial outage3 hours 2 minutes

Affected

App

Partial outage from 7:50 PM to 7:56 PM, Operational from 7:56 PM to 10:52 PM

Web Devices

Partial outage from 7:50 PM to 7:56 PM, Operational from 7:56 PM to 10:52 PM

Desktop Apps

Partial outage from 7:50 PM to 7:56 PM, Operational from 7:56 PM to 10:52 PM

Mobile Apps

Partial outage from 7:50 PM to 7:56 PM, Operational from 7:56 PM to 10:52 PM

  • ResolvedUTC

    UpVPN service is fully operational.

    While our cloud provider continues to have networking issue, we'll continue to monitor their updates and provide additional updates if it impacts UpVPN service.

  • MonitoringUTC

    Our service is restored and we are continuing to monitor the health of the service

  • IdentifiedUTC

    Cloud provider hosting our apps has identified the issue: traffic dropped due to network misconfiguration

  • InvestigatingUTC
    We are currently investigating this incident.