UpVPN Status - Incident history

Certain locations unavailable

2026-07-31T19:13:21.805+00:00

Type: Incident

Duration: 4 hours and 33 minutes

Affected Components: Web Devices, Desktop Apps, Mobile Apps

Jul 31, 19:13:21 GMT+0
Investigating - Few cloud regions are unavailable at the moment, hence we have temporarily disabled these locations. You may see this as "location not found" when trying to connect to these locations..

Jul 31, 23:46:15 GMT+0
Resolved - This incident has been resolved..

Some requests may fail

2026-07-01T17:36:03.279+00:00

Type: Incident

Duration: 29 minutes

Affected Components: Web Devices, Desktop Apps, Mobile Apps, Website

Jul 1, 17:36:03 GMT+0
Identified - We have identified an issue and working to deploy a fix asap. .

Jul 1, 18:05:25 GMT+0
Resolved - All systems are healthy again, we'll continue to monitor systems. .

Cloud provider network down

2025-02-14T16:45:58.660+00:00

Type: Incident

Duration: 14 hours and 28 minutes

Affected Components: Web Devices, Desktop Apps, Mobile Apps

Feb 14, 16:45:58 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 15, 07:14:04 GMT+0
Resolved - This incident has been resolved..

Service unavailable

2024-10-30T14:14:00.000+00:00

Type: Incident

Duration: 4 hours and 26 minutes

Affected Components: Web Devices, Desktop Apps, Mobile Apps, Website

Oct 30, 14:14:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 30, 18:30:00 GMT+0
Identified - We have identified issue with the cloud provider.

Oct 30, 18:40:00 GMT+0
Resolved - This incident has been resolved..

Service unable to create new VPN sessions

2024-07-16T19:50:25.023+00:00

Type: Incident

Duration: 3 hours and 2 minutes

Affected Components: Web Devices, Desktop Apps, Mobile Apps

Jul 16, 19:50:25 GMT+0
Investigating - We are currently investigating this incident..

Jul 16, 19:54:11 GMT+0
Identified - Cloud provider hosting our apps has identified the issue: traffic dropped due to network misconfiguration.

Jul 16, 19:56:29 GMT+0
Monitoring - Our service is restored and we are continuing to monitor the health of the service.

Jul 16, 22:52:40 GMT+0
Resolved - UpVPN service is fully operational. While our cloud provider continues to have networking issue, we'll continue to monitor their updates and provide additional updates if it impacts UpVPN service..

Website and API Down

2024-05-22T17:56:25.703+00:00

Type: Incident

Duration: 22 minutes

Affected Components: Web Devices, Desktop Apps, Mobile Apps, Website

May 22, 17:56:25 GMT+0
Investigating - We are currently investigating this incident..

May 22, 18:06:15 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 22, 18:18:19 GMT+0
Resolved - UpVPN website and apps are fully operational.

Newly created VPN sessions were stuck

2024-04-24T20:48:00.000+00:00

Type: Incident

Affected Components: Web Devices, Desktop Apps, Mobile Apps, , App →

Apr 24, 20:48:00 GMT+0
Resolved - From our cloud provider: "We have identified a small number of physical servers that are still impacted and are recovering them" To recover UpVPN service we have created new machines (presumably on new healthy physical servers) which seems to have made UpVPN service healthy again. New VPN sessions are now working..

Apr 24, 20:58:40 GMT+0
Resolved - All UpVPN service are operational, we'll continue to monitor.

Website unavailable

2024-01-13T01:30:00.000+00:00

Type: Incident

Duration: 43 minutes

Affected Components: , Website, App →

Jan 13, 02:13:23 GMT+0
Resolved - This incident has been resolved..

Jan 13, 01:30:00 GMT+0
Investigating - We are currently investigating this incident with cloud provider. Desktop apps are not affected. .