UpVPN Status - Incident history https://upvpn.instatus.com UpVPN Fri, 14 Feb 2025 16:45:58 +0000 Cloud provider network down Type: Incident Duration: 14 hours and 28 minutes Affected Components: Web Devices, Desktop Apps, Mobile Apps Feb 14, 16:45:58 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 15, 07:14:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 14 hours and 28 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>16:45:58</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>07:14:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 14 Feb 2025 16:45:58 +0000 https://upvpn.instatus.com/incident/cm75031dr000d4t7pzxgswd0x https://upvpn.instatus.com/incident/cm75031dr000d4t7pzxgswd0x Service unavailable Type: Incident Duration: 4 hours and 26 minutes Affected Components: Web Devices, Desktop Apps, Mobile Apps, Website Oct 30, 14:14:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 30, 18:30:00 GMT+0 - Identified - We have identified issue with the cloud provider Oct 30, 18:40:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 26 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>14:14:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified issue with the cloud provider.</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>18:40:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 30 Oct 2024 14:14:00 +0000 https://upvpn.instatus.com/incident/cm2w8sd1n002aq22ui2xxf14y https://upvpn.instatus.com/incident/cm2w8sd1n002aq22ui2xxf14y Service unable to create new VPN sessions Type: Incident Duration: 3 hours and 2 minutes Affected Components: Web Devices, Desktop Apps, Mobile Apps Jul 16, 19:50:25 GMT+0 - Investigating - We are currently investigating this incident. Jul 16, 19:54:11 GMT+0 - Identified - Cloud provider hosting our apps has identified the issue: traffic dropped due to network misconfiguration Jul 16, 19:56:29 GMT+0 - Monitoring - Our service is restored and we are continuing to monitor the health of the service Jul 16, 22:52:40 GMT+0 - Resolved - UpVPN service is fully operational. While our cloud provider continues to have networking issue, we'll continue to monitor their updates and provide additional updates if it impacts UpVPN service. Type: Incident

Duration: 3 hours and 2 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>19:50:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>19:54:11</var> GMT+0</small><br><strong>Identified</strong> - Cloud provider hosting our apps has identified the issue: traffic dropped due to network misconfiguration.</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>19:56:29</var> GMT+0</small><br><strong>Monitoring</strong> - Our service is restored and we are continuing to monitor the health of the service.</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>22:52:40</var> GMT+0</small><br><strong>Resolved</strong> - UpVPN service is fully operational. While our cloud provider continues to have networking issue, we'll continue to monitor their updates and provide additional updates if it impacts UpVPN service..</p> ]]> Tue, 16 Jul 2024 19:50:25 +0000 https://upvpn.instatus.com/incident/clyotvsg7119166hboqgdqpf89v https://upvpn.instatus.com/incident/clyotvsg7119166hboqgdqpf89v Website and API Down Type: Incident Duration: 22 minutes Affected Components: Web Devices, Desktop Apps, Mobile Apps, Website May 22, 17:56:25 GMT+0 - Investigating - We are currently investigating this incident. May 22, 18:06:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 22, 18:18:19 GMT+0 - Resolved - UpVPN website and apps are fully operational Type: Incident

Duration: 22 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>17:56:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>18:06:15</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>18:18:19</var> GMT+0</small><br><strong>Resolved</strong> - UpVPN website and apps are fully operational.</p> ]]> Wed, 22 May 2024 17:56:25 +0000 https://upvpn.instatus.com/incident/clwi4lch21066b6ohcsl772nj https://upvpn.instatus.com/incident/clwi4lch21066b6ohcsl772nj Newly created VPN sessions were stuck Type: Incident Affected Components: Web Devices, Desktop Apps, Mobile Apps, , App → Apr 24, 20:48:00 GMT+0 - Resolved - From our cloud provider: "We have identified a small number of physical servers that are still impacted and are recovering them" To recover UpVPN service we have created new machines (presumably on new healthy physical servers) which seems to have made UpVPN service healthy again. New VPN sessions are now working. Apr 24, 20:58:40 GMT+0 - Resolved - All UpVPN service are operational, we'll continue to monitor Type: Incident

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>20:48:00</var> GMT+0</small><br><strong>Resolved</strong> - From our cloud provider: "We have identified a small number of physical servers that are still impacted and are recovering them" To recover UpVPN service we have created new machines (presumably on new healthy physical servers) which seems to have made UpVPN service healthy again. New VPN sessions are now working..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>20:58:40</var> GMT+0</small><br><strong>Resolved</strong> - All UpVPN service are operational, we'll continue to monitor.</p> ]]> Wed, 24 Apr 2024 20:48:00 +0000 https://upvpn.instatus.com/incident/clveao9ul80637bfogofw0xlji https://upvpn.instatus.com/incident/clveao9ul80637bfogofw0xlji Website unavailable Type: Incident Duration: 43 minutes Affected Components: , Website, App → Jan 13, 02:13:23 GMT+0 - Resolved - This incident has been resolved. Jan 13, 01:30:00 GMT+0 - Investigating - We are currently investigating this incident with cloud provider. Desktop apps are not affected. Type: Incident

Duration: 43 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>02:13:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident with cloud provider. Desktop apps are not affected. .</p> ]]> Sat, 13 Jan 2024 01:30:00 +0000 https://upvpn.instatus.com/incident/clrbfgwdh11265b7n6mduleewu https://upvpn.instatus.com/incident/clrbfgwdh11265b7n6mduleewu